Q. I was in the middle of taking a test or writing a post when I lost everything in Blackboard. What do I do?

Unfortunately, the information is probably lost permanently. You will need to recreate the information.

You may want to use a word processing software to create your assignments and then, copy and paste to Blackboard to ensure you have a copy. 

If you experience problems during a test and cannot continue, contact your instructor immediately.

Here are some reason why you might lose information that you are entering in Blackboard:

• The internet connection dropped.
• The browser was refreshed.
• Your browser timed out due to inactivity. Blackboard has a security setting that logs you out if it doesn't receive any input for a period of time.

The following tips can help you avoid this issue in the future:

• Use a wired connection if possible when taking a test. Wireless internet connections are less reliable.
• Do not refresh the browser page.
• Do not close the browser window
• Do not click the browser's back button.
• If possible, write out the text in an external application and then paste it into Blackboard. Working offline first ensures that your work in progress will not be lost.
• If you are working in assignments, save your work in progress. Saving often helps avoid any browser timeout issues.